Pro Cloud | Pro Logic South Elmsall

Service Agreements

Service Agreements

Business IT Service Agreements and Maintenance Contracts

Managed IT services

Our bespoke service agreements can be adapted to meet any business requirement.  Whether you just need phone support; or full monitoring, proactive maintenance including onsite parts and labour cover we can accommodate.

Have the benefit of essentially having your own IT department without the expense of employing dedicated staff, or we can work with your existing ICT coordinator.

With our experience and knowledge we can ensure you get the most out of your IT while safeguarding your protection.

Scalable to your needs as you need them, you can add or remove cover on a month by month basis. No long term contract, pay monthly, cancel any time.

Business It maintenance contract

Our IT service agreements and maintenance contracts provides:

  • Maximise uptime and Patch Management for mission critical devices.
  • Preventative maintenance.
  • On demand help when needed.
  • IT Consultancy and advice for any project.
  • Telephone and Remote Support.
  • Parts, Labour and Onsite visits can be included.
  • Reduced hourly rate for project work.
IT maintenance contract company

How do we get started:

  • Initial consultation to understand your requirements. This can be done over the phone, video call or site meeting.
  • We will send you a proposal based on the information gathered in the initial consultation.
  • If agreed, a site inspection will be done. Any issues or concerns will be drawn to your attention. Pre existing faults may have to be corrected or excluded from the agreement.
  • A finalised proposal will be sent based on any extra information found during site inspection.
  • Once agreed – the cover starts.
  • How much does it cost?

    Because we have to assess your business needs this can only be answered after the initial consultation. There are lots of factors which will dictate the price; how many devices you have; what cover you need; if onsite required; travel time; etc.

  • Do I have to have everything covered?

    Not at all. We have clients that we only look after mission critical devices such as servers and then pay adhoc for everything else.

  • What is not covered?

    As well as any thing outside the scope of your agreement. We do not cover third party software, such as accounting packages and other software. We recommend you have software cover with them for this.

  • What are the response times?

    We aim to respond to your issue as soon as you bring it to our attention, but our standard service level agreement (SLA) is 4 hours on mission critical and 8 hours on none mission critical issues (during working hours).

  • Is there a charity discount?

    Yes. We have reduced rates for none profit organisations. But an assessment will be needed before we can quote.

Get a quote for your company

Simply fill in the form below and we will get back to you with a no obligation quote.